Privacy Policy

Tomjac Plumbing Supplies

Last Updated: [Insert Date]

Tomjac Plumbing Supplies (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

This policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following personal information:

Full name
ID or company registration number (where applicable)
VAT number (for business customers)
Email address
Telephone number
Physical and delivery address
Billing details
Payment information (processed securely via payment gateway)
IP address and browser data
Purchase history

2. How We Collect Information

Information is collected when you:

Place an order on our website
Create an account
Contact us via email or phone
Subscribe to newsletters
Submit a form on our website
Interact with our website (via cookies)

3. Purpose of Processing Personal Information

We collect and process personal information to:

Process and deliver orders
Provide customer support
Send order confirmations and invoices
Arrange courier collections and deliveries
Comply with tax and legal obligations
Prevent fraud
Improve website performance
Send marketing communications (only with consent)

4. Sharing of Personal Information

We may share your information with:

Payment gateway providers (e.g. PayFast, Yoco, etc.)
Courier companies (e.g. The Courier Guy)
Accounting and compliance service providers
IT and hosting providers
Law enforcement authorities if legally required

We do not sell or rent your personal information.

5. Storage and Security

We take reasonable technical and organisational measures to protect personal information against:

Loss
Unauthorised access
Misuse
Disclosure
Alteration

All payment transactions are encrypted via secure payment gateways.

6. Data Retention

We retain personal information:

As long as necessary to fulfil the purpose it was collected for
To comply with tax and legal obligations (minimum 5 years for financial records)

7. Your Rights Under POPIA

You have the right to:

Access your personal information
Correct or update inaccurate information
Request deletion of your information (where legally permitted)
Object to processing of your personal information
Withdraw consent for marketing communications

Requests can be sent to:

📧 tomjac@tomjac.co.za

8. Cookies

Our website uses cookies to:

Improve user experience
Track website analytics
Store cart information
Enable secure checkout

You can disable cookies in your browser settings.

9. Direct Marketing

We will only send marketing communications if:

You have opted in, or
You are an existing customer and have not opted out

You may unsubscribe at any time.

10. Complaints

If you believe your personal information has been processed unlawfully, you may contact:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za

11. Responsible Party

Tomjac Plumbing Supplies is the responsible party for processing personal information collected via this website.

For privacy-related queries:

📧 tomjac@tomjac.co.za
📞 +27 82 446 0499